Return & Refund Policy

We offer a 15-day return policy worldwide, which means you have 15 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging, and with proof of purchase.

To start a return, please contact us at sergioecom@icloud.com.

Once your request is approved, we will provide return instructions and the return address.

Returns sent without prior authorization may not be accepted.

Damaged, defective, or wrong items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-returnable items

The following items are not eligible for return:

• personalized or custom-made products

• perishable goods

• gift cards

• final sale items

• products that have been used or damaged after delivery

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that bank processing times may vary.

Legal rights

This return policy applies worldwide.

If the consumer protection laws of your country or region provide a longer mandatory return or withdrawal period, those rights will prevail and remain fully applicable.